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Shipping & Returns


Shipping Policy

Shipping to and from Sparkleshoes.net is at the customer's expense and varies according to weight, size, shipping type and location. For orders over $50.00, we offer FREE shipping within the contiguous United States. All items will be shipped insured. Shipping is non-refundable*

 A $5.00 Restocking Fee applies (provided item is repacked according to factory standards & without excess wear) Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.  All clearance items are final.  Upon receipt of your approval, in-stock merchandise will generally be shipped (subject to stock availability and credit card verification) within 48 hours.

 Return Policy

Sparkleshoes.net is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our office to receive instructions on returning your purchase. The following conditions apply:

You can return most new and unopen items within 30 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. All returned shipping cost is to be paid by the customer.

ShoeStep Delivery

All local Boston orders over $50; including Dorchester, Roxbury, Mattapan, South End, Fenway, etc., can be delivered at no charge next day. For more information about locations email us @ sharon@sparkleshoes.net.

Orders received by 10pm can be delivered the following day by 7pm, with the exception of Sundays. Payments must be verified on-line before the merchandise can be delivered, when ordering on-line, enter Promo code 'shoestep'.  

All orders are shipped by UPS or USPS.  Please click UPS or USPS for standard shippping rates. If you have any questions, please give us a call, 617-708-1856.

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